How to change your Bank of America Customized Cash 3% award category: Step by step guide

The Bank of America® Customized Cash Rewards credit card offers up to 3% cash back rewards in one of six select categories that you choose. Depending on what category you select, the card can become one of the best cards to use for rewards in any of its select categories:

• Gas and EV charging stations
• Online shopping, including cable, internet, phone plans and streaming
• Dining
• Travel
• Drugstores and pharmacies
• Home improvement and furnishings

You can choose which category you want to earn 3% rewards in online and you can change your category once a month. Here’s how to change your 3% category on your Customized Cash card.

Changing your Customized Cash 3% category from the desktop website

Here’s how you can change your Bank of America® Customized Cash Rewards card 3% category on Bank of America’s website.

Log into your account at bankofamerica.com and click on the “Rewards” tab within the account management portal. You will see your Rewards Summary, which shows you your total available rewards and displays your currently selected 3% category.

Click on “Change 3% Category” and you’ll pull up a screen showing you how much you’ve earned in each eligible category. If you want to change your category, simply click on a new category and click “OK.”

You’ll be reminded that you can change your category only once every calendar month and you’ll be asked to confirm your category change.

And that’s it. You’ve changed your category.

Change goes into effect the same day

As soon as you change your 3% category online, you’ll begin to earn rewards in your new category. Likely you’ll earn rewards based on a charge’s posting date, so be sure that all pending charges in your 3% category have posted to your account prior to changing your category.

You can change your category once a month

The Bank of America® Customized Cash Rewards credit card allows you to select a new 3% category once a month. Once you’ve selected a category, you are locked into that category for the remainder of the calendar month.

This means that you could effectively use the card for purchases in multiple categories in the same month and earn 3% on both.

For example, let’s say that you use your Customized Cash primarily for gas and have gas and EV charging as your category, but you have a home improvement project coming up. You could select Home improvement and furnishings part-way through the month, make your large purchase at a home improvement store, and change the category back early in the following month.

The default category is gas and EV charging

By default, you’ll have gas and EV charging selected as your 3% category. While the Customized Cash is one of the best cards for gas rewards, ignoring the ability to select your 3% category is likely leaving some rewards value on the table.

Frequently asked questions

What categories are available