Chase Travel and Emergency Assistance services is a credit card benefit that you hope to never have to use, but if you’re traveling abroad and need a medical referral, get into legal trouble, or need emergency transportation, having a single phone number to call can literally be a lifesaver. And the good news is that it’s a benefit of most Chase credit cards.
While the benefit only provides a referral—you’ll be responsible for the costs of any services—you can count on this service to connect you with essential services if you’re traveling and have an emergency.
Here’s what you need to know about Chase Travel and Emergency Assistance.
Bottom line up front: Chase Travel and Emergency Assistance provides pay-per-use referrals to many services
- Chase Travel and Emergency is offered on most Chase cards.
- The service provides pay-per-use referrals to a variety of medical, legal, transportation, and travel emergency services.
- The phone number you use to contact Chase Travel and Emergency Assistance services varies by card. (See our table, below.)
In this article…
Services offered: Exactly what does Chase Travel and Emergency Assistance provide?
Chase Travel and Emergency Assistance services provides a single phone number to call for several emergency services you may need while traveling.
Here are the services provided:
- Emergency Message Service can record and relay a message for you, your immediate family members, or your business associates.
- Medical Referral Assistance can provide a referral to local English-speaking doctors, dentists, and hospitals. It can also find a doctor to consult with local medical personnel by phone or provide assistance arranging medical payments from your account.
- Legal Referral Assistance can connect you with English-speaking attorneys and U.S. embassies and consulates if you are detained by local authorities, have a car accident, or need assistance. The service can also coordinate a bail payment from your account.
- Emergency Transportation Assistance helps make arrangements to your home or to the nearest medical facility for treatment. It can also assist in efforts to repatriate remains.
- Lost Luggage Locator Service assists you through an airline or other common carrier’s procedures to arrange shipment and can arrange shipment of replacement items if a common carrier loses your luggage.
- Prescription Assistance and Valuable Document Delivery can fill or replace prescriptions and arrange pickup and delivery prescriptions filled by local pharmacies. It can also transport critical documents that you have left behind at a home or elsewhere.
- Pre-Trip Assistance can provide information on your destination before you leave, such as ATM locations, currency exchange rates, weather reports, health precautions, necessary immunizations, and required visas.
Pay for service: You will be charged for services provided.
While Chase Travel and Emergency Assistance can provide you assistance while traveling abroad, it’s important to remember that you are responsible for the costs of services provided. Unlike other credit card benefits like Chase Auto Rental Coverage or Chase Extended Warranty Protection, you’ll pay directly for all services provided.
How to get help: Travel and Emergency Assistance Phone Numbers
If you need help from Chase Travel and Emergency Assistance, you can contact them by phone. The number you call is based on the card you hold. All cards that provide this benefit offer a phone number to call outside the U.S. that accepts collect calls.
Here are all of the phone numbers for Chase Travel and Emergency Assistance for many popular Chase credit cards:
| Credit Cards | Travel and Emergency Assistance Phone Numbers |
|---|---|
| Chase Freedom® cards Chase Freedom® Chase Freedom Unlimited® Chase Freedom Flex® Chase Freedom Rise® and Chase Freedom Student | Within the U.S.: 1-800-349-2691 Outside the U.S.: +1 214-503-2951 |
| Chase Sapphire Preferred® | Within the U.S.: 1-800-350-1362 Outside the U.S.: +1 214-503-2951 |
| Chase Sapphire Reserve® | Within the U.S.: 1-800-350-1697 Outside the U.S.: +1 214-503-2954 |
| Chase Ink cards Ink Business Cash® Ink Business Unlimited® Ink Business Premier® Ink Business Preferred® Ink Cash® Ink Business Capital® | Within the U.S.: 1-800-349-4814 Outside the U.S.: +1 214-503-2951 |
| Chase-branded Amazon cards Amazon Visa Amazon Prime Visa | Within the U.S.: 1-800-349-2634 Outside the U.S.: +1 214-503-2951 |
| Marriott Bonvoy cards Marriott Bonvoy Boundless® Credit Card | Within the U.S.: 1-800-350-0939 Outside the U.S.: +1 214-503-2951 |
| World of Hyatt cards The World of Hyatt Credit Card | Within the U.S.: 1-800-349-4610 Outside the U.S.: +1 214-503-2951 |
Eligible cards: Which credit cards offer Chase Travel and Emergency Assistance Services?
Most Chase cards offer Chase Travel and Emergency Assistance Services. Here’s the list of cards that we’ve confirmed offer this service:
- Chase Freedom® Visa cards
- Chase Freedom®
- Chase Freedom Unlimited®
- Chase Freedom Flex®
- Chase Freedom Rise®
- and Chase Freedom Student
- Chase Ink no-annual-fee cards
- Ink Business Cash®
- Ink Business Unlimited®
- Ink Business Premier®
- Ink Business Preferred®
- Ink Cash®
- Ink Business Capital®
- Chase-branded Amazon cards
- Amazon Visa
- Amazon Prime Visa
- Marriott Bonvoy credit cards
- Marriott Bonvoy Boundless® Credit Card
- We suspect all of the Marriott Bonvoy credit cards have this benefit, but have been unable to confirm that this benefit is offered on all cards.
- World of Hyatt cards
- The World of Hyatt Credit Card
Keep in mind that other cards may offer this benefit, but Chase doesn’t advertise this benefit for many of its cards and we’ve only included cards that’ve confirmed first-hand have this benefit.
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